eGain Unveils eGain Composer™, a Modular AI Knowledge Development Platform, to Build Trusted AI CX ApplicationsSecure, Composable, High-Performance Platform Empowers Developers to Deliver Cutting-Edge AI Knowledge Solutions for CX at Scale
eGain Ushers in the Era of Knowledge Automation at Solve25eGain AI Knowledge Hub™ automates manual knowledge management processes with AI, speeding up time to business value
eGain AI Agent 2™ with Assured Actions™ for Omnichannel Customer Experience Automation Unveiled at Solve25Hybrid AI Solution Combines Trusted Knowledge with Deterministic Reasoning to Deliver Reliable, Consistent Customer Experiences Across All Channels
APQC Study Warns of Looming “Great Retirement” Crisis, Highlights Role of AI and Knowledge Management to Mitigate Risk
More than 11,000 Americans turn 65 every day, with over half of the entire workforce planning to retire in the next five years. A new survey from APQC explores this phenomenon—dubbed the “Great Retirement”—and its potential impact on businesses.
eGain Appoints Marketing Veteran John Copeland as Vice President of MarketingSeasoned executive brings years of experience driving growth through data-driven marketing strategies at Adobe, ServiceNow, eBay, and McKinsey
Why AI Projects Fail: Groundbreaking Survey Uncovers Crisis of Trust in Underlying ContentSUNNYVALE, Calif., June 03, 2025 (GLOBE NEWSWIRE) -- eGain (
NASDAQ: EGAN), the leader in AI knowledge platform for service, today announced the findings of a first-of-its-kind survey on the state of AI in 2025. Conducted by Enterprise AI/KMWorld in Spring 2025, the findings were compiled from the responses of 316 executives, knowledge managers and practitioners worldwide.
eGain Launches AI Agent for Contact Center, Revolutionizing Service PerformanceEmpowers human agents with real-time guidance in the flow of customer conversations
eGain to Showcase AI Knowledge Innovations and Best Practices at Stuttgart KM Days 2024SUNNYVALE, Calif., Nov. 14, 2024 (GLOBE NEWSWIRE) -- eGain (
NASDAQ: EGAN), the AI knowledge management platform for service, today announced that it is a Gold Sponsor for the 20th Knowledge Management Days Conference, being held November 19-20, 2024, in Stuttgart, Germany.
eGain wins KMWorld Magazine’s Readers’ Choice Award for 2024SUNNYVALE, Calif., Nov. 08, 2024 (GLOBE NEWSWIRE) -- eGain (
NASDAQ: EGAN), the AI knowledge management platform, announced that the eGain AI Knowledge Hub was selected as the Readers’ Choice for 2024 by KMWorld Magazine in the Customer Experience and Support category.
eGain Announces Game-Changing Enhancements to its AI Knowledge Platform at Solve 24eGain AI Agent™ delivers breakthrough self-service experience with guided reasoning across knowledge base, website, and enterprise content
AI knowledge thought leaders and practitioners to convene at eGain Solve 2024SUNNYVALE, Calif., Oct. 15, 2024 (GLOBE NEWSWIRE) -- eGain (
NASDAQ: EGAN), the AI knowledge platform for customer service, today announced the eGain Solve 2024 conference to usher in the era of AI knowledge to transform business performance. The event will be held at the Hyatt Regency O’Hare in Chicago on October 29-30, 2024.
eGain releases “Knowledge Management for Dummies, eGain 2nd Special Edition” with John Wiley & SonsSUNNYVALE, Calif., Aug. 14, 2024 (GLOBE NEWSWIRE) -- eGain (
NASDAQ: EGAN), the AI knowledge platform for customer service, today announced the release of “Knowledge Management For Dummies, eGain 2nd Special Edition”, published by John Wiley & Sons. Available in both e-book and print formats, the 2nd Special Edition is an updated version of its popular first edition, which received thousands of downloads.
Virginia529 Selects eGain AI Knowledge to Elevate Customer and Advisor ExperienceSUNNYVALE, Calif., June 14, 2024 (GLOBE NEWSWIRE) -- eGain (
NASDAQ: EGAN), the leading AI knowledge platform for customer service, today announced that Virginia529 has selected the eGain Knowledge Hub™ to enhance its customer service.
Global 50 Manufacturing Giant Trusts eGain for Knowledge-Powered Customer ServiceSUNNYVALE, Calif., May 29, 2024 (GLOBE NEWSWIRE) -- eGain (
NASDAQ: EGAN), the AI knowledge platform for customer service, today announced that a Global 50 manufacturing giant has selected eGain as its strategic AI knowledge platform to provide trusted answers for customer service.
TELUS International Partners with eGain to Elevate its Contact Center as a Service (CCaaS) Offering with Modern Knowledge Management and AI Functionalities
TELUS International (NYSE and TSX: TIXT), a leading digital customer experience (CX) innovator has partnered with eGain Corporation (
NASDAQ: EGAN), the number one AI knowledge platform for customer service. TELUS International offers the eGain Knowledge Hub™ as an integrated solution as part of its Contact Center as a Service (CCaaS) offering, or as a standalone customer self-serve option, proactively delivering trusted answers and personalized guidance.
eGain Announces Webinar on Gen AI for Service, Featuring Success Story from Leading Utility ClientSUNNYVALE, Calif., May 02, 2024 (GLOBE NEWSWIRE) -- eGain (
NASDAQ: EGAN), the leading AI knowledge platform for customer service, today announced an online seminar on generative AI for customer service, featuring one of its leading utility clients.
eGain Announces AssistGPT™ for CCaaS at Enterprise ConnectSUNNYVALE, Calif., March 25, 2024 (GLOBE NEWSWIRE) -- eGain (
NASDAQ: EGAN), the leading AI knowledge platform for customer service, today announced the availability of its AssistGPT™ generative AI service for CCaaS at Enterprise Connect 2024, being held March 25-28 in Orlando, Florida.
eGain to exhibit novel AI Knowledge capabilities at Call Centre World 2024 in BerlinSUNNYVALE, Calif. and NEWBURY, United Kingdom, Feb. 23, 2024 (GLOBE NEWSWIRE) -- eGain (
NASDAQ: EGAN), the leading AI knowledge platform for customer engagement, today announced that the company will showcase eGain Knowledge Hub with AssistGPT™ at CCW Berlin, scheduled for February 26-29.
TENAQUIP Selects eGain for Digital Customer ServiceSUNNYVALE, Calif., Dec. 12, 2023 (GLOBE NEWSWIRE) -- eGain Corporation (
NASDAQ: EGAN), the knowledge automation platform for customer engagement, announced that TENAQUIP Limited, a leading distributor of industrial supplies, selected eGain for digital customer service (DCS).
Investment Management Giant Selects eGain to Modernize Knowledge ManagementSUNNYVALE, Calif., Dec. 05, 2023 (GLOBE NEWSWIRE) -- eGain Corporation (
NASDAQ: EGAN), the knowledge automation platform for customer engagement, announced that a global investment management company has selected eGain Knowledge Hub™ to transform experiences for thousands of contact center agents, financial advisors, and knowledge authors.
eGain Wins KMWorld Magazine’s KM Promise Award for 2023SUNNYVALE, Calif., Nov. 10, 2023 (GLOBE NEWSWIRE) -- eGain Corporation (
NASDAQ: EGAN), the knowledge automation platform for customer engagement, announced that it was selected by KMWorld magazine for the 2023 KMPromise Award.
