Articles from Salesforce

Salesforce (NYSECRM), the world’s #1 AI CRM, today announced that SharkNinja, a global product design and technology company, is implementing Agentforce and other Salesforce products, including Commerce Cloud, to drive global growth by scaling its personalized customer service approach with autonomous agents.

Salesforce (NYSECRM), the world’s #1 AI CRM, today unveiled two AI-powered innovations for retailers: Agentforce for Retail and Retail Cloud with Modern POS, helping store associates, customer service representatives, and digital merchants boost productivity and sales, while delivering more personalized shopping experiences.

Salesforce (NYSECRM), the world’s #1 AI CRM, today revealed new data showing holiday retail sales surged to a record $1.2 trillion globally and $282 billion in the United States, but high returns could dampen overall profit margins.

Salesforce (NYSECRM), the world’s #1 AI CRM, today announced Agentforce 2.0: the newest version of Agentforce, the first digital labor platform for enterprises — a complete AI system for augmenting teams with trusted, autonomous AI agents in the flow of work. This release introduces a new library of pre-built skills and workflow integrations for rapid customization, the ability to deploy Agentforce in Slack, and advancements in agentic reasoning and retrieval augmented generation (RAG). These advances will enable companies to scale their workforce with customized agents capable of handling complex, multi-step tasks with even more precision and accuracy.

Salesforce (NYSECRM), the #1 AI CRM, today announced an expanded collaboration with the Adecco Group (SIX: ADEN), the world’s leading talent company, to reimagine recruiting and support for job applicants. Using Salesforce, including Agentforce and Data Cloud, the Adecco Group is scaling its global talent supply chain, filling more open roles faster while providing superior experiences for job seekers.

Salesforce (NYSECRM), the #1 AI CRM, today announced that Vivint, an NRG company and leading provider of smart home and security solutions, is leveraging Agentforce to augment its customer service teams and provide 24/7 autonomous agent support for customers.

Salesforce (NYSECRM), the #1 AI CRM, today announced that its board of directors declared a quarterly cash dividend of $0.40 per share. The dividend is payable January 9, 2025, to stockholders of record on December 18, 2024.

Salesforce (NYSECRM), the #1 AI CRM, today announced its 2024 Cyber Week results (Nov. 26 - Dec. 2), revealing a record $314.9 billion in global online sales, with U.S. consumers contributing $76 billion.

Salesforce (NYSECRM), the #1 AI CRM, today announced results for its third quarter fiscal 2025 ended October 31, 2024.

Salesforce (NYSECRM), the #1 AI CRM, today announced it has granted equity awards under its 2014 Inducement Equity Incentive Plan (the "Plan") to new employees who joined Salesforce in connection with the acquisitions of Tenyx, PredictSpring, and Zoomin. The Plan was adopted by the Salesforce Board of Directors in July 2014, in accordance with New York Stock Exchange Rule 303A.08.

Salesforce (NYSECRM), the world’s #1 AI CRM, today announced agentic lifecycle management tools to automate Agentforce testing, prototype agents in secure Sandbox environments, and transparently manage usage at scale.

Salesforce (NYSECRM), the world's #1 AI CRM, today announced that luxury appliance manufacturer Fisher & Paykel, will deploy Agentforce to scale its customer support team with autonomous agents — taking actions like answering frequently asked questions, scheduling service appointments, and more, freeing up human agents' time for higher value tasks.

Salesforce (NYSECRM), the #1 AI CRM, today announced that its third quarter fiscal year 2025 results will be released on Tuesday, Dec. 3, 2024, after the close of the market. The company will host a conference call at 2:00 p.m. (PT) / 5:00 p.m. (ET) to discuss its financial results with the investment community. A live webcast and replay of the event will be available on the Salesforce Investor Relations website at www.salesforce.com/investor.

Salesforce (NYSECRM), the world’s #1 AI CRM, today announced the general availability of Agentforce, a new layer on the Salesforce Platform that enables companies to build and deploy AI agents that can autonomously take action across any business function. Agentforce goes beyond chatbots and copilots, using advanced reasoning abilities to make decisions and take action, like resolving customer cases, qualifying sales leads, and optimizing marketing campaigns. Agentforce doesn’t depend on human engagement to get work done; these agents can be triggered by changes in data, business rules, pre-built automations, or signals via API calls from other systems. Companies like OpenTable, Saks, and Wiley are using Agentforce today to augment their employees, expand their workforce, and improve customer experiences.

Salesforce (NYSECRM) and NVIDIA today announced a strategic collaboration to develop advanced AI capabilities for the enterprise with autonomous agent and interactive avatar experiences. The companies will work together to deliver optimized predictive and generative AI workflows by bringing together the NVIDIA AI platform, which includes accelerated computing and AI software, with the Salesforce Platform and Agentforce. With this collaboration, Agentforce agents will enable new insights and improved productivity across the sales, service, marketing, and IT teams that rely on the industry-leading Salesforce CRM as the one place for all their customer data.

Salesforce (NYSECRM), the #1 AI CRM, today announced the Agentforce Partner Network, a global ecosystem of leading partners building new third-party AI agents and agent actions for Agentforce. Customers can easily install these trusted third-party extensions from the Salesforce AppExchange to customize Agentforce’s out-of-the-box agents, build new agents with specific skills, or deploy partner-built agents for specialized industry, line of business, or functional use cases. This ecosystem extends Agentforce's ability to plan and reason across a broad network of technology and data providers to accomplish complex tasks and get more done on behalf of users.

Salesforce (NYSECRM) continues to build momentum with Data Cloud, the heartbeat of the Salesforce Platform and foundation of Agentforce. The growth is fueled by strong business demand for unified data to deliver more personalized, contextually relevant, and timely customer experiences across the Customer 360 applications, Flow, analytics and Agentforce, Salesforce’s groundbreaking suite of autonomous AI agents.

Salesforce (NYSECRM), the #1 AI CRM, today announced an expanded collaboration with premier luxury fashion destination Saks Fifth Avenue to transform its luxury shopping experience using the Salesforce Platform, including Customer 360 apps and, soon, Data Cloud and Agentforce. With a deeper understanding of customer preferences and a seamless customer journey, Saks will be able to deliver even more personalized service, foster greater customer loyalty, and push the boundaries of traditional retail experiences.

Salesforce (NYSECRM), the #1 AI CRM, and Google Cloud today announced an expanded partnership to create Salesforce Agentforce Agents that help people collaborate securely across Salesforce Customer 360 and Google Workspace apps. Salesforce’s launch of Agentforce extends the existing bidirectional integrations between Salesforce and Google Workspace, allowing mutual customers to easily deploy autonomous agents that can take action and work seamlessly in the apps they use every day, all backed by robust privacy and user data protections already in place across Salesforce and Google Workspace.

Salesforce (NYSECRM), the world’s #1 AI CRM, ahead of the company’s annual Dreamforce conference, today announced $23 million in new grants to U.S. school districts and global education nonprofits to equip students with the skills needed for future success. Salesforce’s 12-year commitment to education has now reached $150 million in grants to schools across the country. And, Marc and Lynne Benioff will donate an additional $3 million to DonorsChoose to support public education in Hawai’i, building on two decades of philanthropic giving in the state.

Salesforce (NYSECRM), the world’s #1 AI CRM, today unveiled Agentforce, a groundbreaking suite of autonomous AI agents that augment employees and handle tasks in service, sales, marketing, and commerce, driving unprecedented efficiency and customer satisfaction. Agentforce enables companies to scale their workforces on demand with a few clicks. Agentforce’s limitless digital workforce of AI agents can analyze data, make decisions, and take action on tasks like answering customer service inquiries, qualifying sales leads, and optimizing marketing campaigns. With Agentforce, any organization can easily build, customize, and deploy their own agents for any use case across any industry. The future of AI is agents, and it’s here.

Salesforce (NYSECRM), the #1 AI CRM, today announced that its board of directors declared a quarterly cash dividend of $0.40 per share. The dividend is payable October 8, 2024, to stockholders of record on September 18, 2024.

Salesforce (NYSECRM), the world's #1 AI CRM, today announced it has signed a definitive agreement to acquire Own Company, a leading provider of data protection and data management solutions. Own empowers organizations to ensure the availability, security, and compliance of mission-critical data, while unlocking new ways to gain deeper insights from this data. Under the terms of the agreement, Salesforce will acquire Own for approximately $1.9 billion in cash, net of the value of the approximately 10% of outstanding shares currently owned by Salesforce, subject to customary purchase price adjustments.

Salesforce (NYSECRM), the #1 AI CRM, today announced that its second quarter fiscal year 2025 results will be released on Wednesday, Aug. 28, 2024, after the close of the market. The company will host a conference call at 2:00 p.m. (PT) / 5:00 p.m. (ET) to discuss its financial results with the investment community. A live webcast and replay of the event will be available on the Salesforce Investor Relations website at www.salesforce.com/investor.

Salesforce (NYSECRM), the #1 AI CRM, and Workday, Inc. NASDAQ: WDAYNASDAQWDAY)

Salesforce (NYSECRM), the #1 AI CRM, today announced that its board of directors declared a quarterly cash dividend of $0.40 per share. The dividend is payable July 25, 2024, to stockholders of record on July 9, 2024.

Salesforce, the #1 AI CRM, announced that its Chair and CEO Marc Benioff received the Yale Legend in Leadership Award at the Yale CEO Summit. The distinction recognizes his visionary leadership and profound commercial impact around the world.

Salesforce (NYSECRM), the #1 AI CRM, announced the company's annual meeting of stockholders will be held on Thursday, June 27, 2024, at 11:00 a.m. (PT) / 2:00 p.m. (ET). This year’s meeting is a virtual stockholder meeting conducted exclusively via a live audio webcast at www.virtualshareholdermeeting.com/CRM2024. As described in the proxy materials previously distributed, stockholders as of the close of business on May 1, 2024, the record date, are entitled to participate in the Annual Stockholders Meeting. To participate, stockholders will need the 16-digit control number included in the proxy materials delivered to such stockholders. An option to attend as a guest will be available if you are not a current stockholder.

Today at Connections, Salesforce (NYSECRM), the #1 AI CRM, expanded its Einstein Copilot capabilities by introducing new features for marketers and merchants. Einstein Copilot, Salesforce’s trusted and reliable conversational AI assistant, now helps businesses of all sizes with daily marketing and merchandising tasks, in addition to its existing functionalities for sales and service. Salesforce also revealed new tools for unifying business and commerce data, along with a new AI-powered personalization decision engine that helps companies personalize customer interactions at every touchpoint using data from any source.

Salesforce (NYSECRM), the global leader in CRM, today announced that its first quarter fiscal year 2025 results will be released on Wednesday, May 29, 2024, after the close of the market. The company will host a conference call at 2:00 p.m. (PT) / 5:00 p.m. (ET) to discuss its financial results with the investment community. A live webcast and replay of the event will be available on the Salesforce Investor Relations website at www.salesforce.com/investor.

Salesforce (NYSECRM) today announced the Salesforce Zero Copy Partner Network, a global ecosystem of technology and solution providers building secure, bidirectional zero copy integrations with Salesforce Data Cloud so that data can be actioned across the Salesforce Einstein 1 Platform. Salesforce also unveiled innovations including new zero copy support for open data lakes and lakehouses utilizing the Apache Iceberg open table format, as well as added zero copy support for ISV partners developing data kits to distribute their valuable data sets to Data Cloud customers.

Today, Salesforce (NYSECRM), the #1 AI CRM, announced an expanded relationship with IHG Hotels & Resorts (NYSE: IHG, LON: IHG), one of the world’s leading hotel companies with more than 6,000 hotels across 19 global brands, to drive guest loyalty through its IHG One Rewards program and unlock efficiencies, deeper personalization, and faster innovation.

Salesforce (NYSECRM), the #1 AI CRM, today announced it has granted equity awards under its 2014 Inducement Equity Incentive Plan (the "Plan") to new employees who joined Salesforce in connection with the acquisition of Spiff. The Plan was adopted by the Salesforce Board of Directors in July 2014, in accordance with New York Stock Exchange Rule 303A.08.

Today, Salesforce (NYSECRM), the #1 AI CRM, announced it is working with Turtle Bay Resort, the luxury vacation destination nestled on O‘ahu’s legendary North Shore, to help the resort augment service agents with AI and personalize the entire guest experience.

Today at TrailblazerDX, Salesforce’s developer conference, Salesforce (NYSECRM) announced the availability of Einstein 1 Studio, a set of low-code tools that enables Salesforce admins and developers to customize Einstein Copilot — the conversational AI assistant for CRM — and seamlessly embed AI across any app for every customer and employee experience.

Salesforce (NYSECRM), the #1 AI CRM, today announced results for its fiscal fourth quarter and full fiscal year 2024 ended January 31, 2024.

Salesforce (NYSECRM), the global leader in CRM, today announced that its fourth quarter and full fiscal year 2024 results will be released on Wednesday, February 28, 2024, after the close of the market. The company will host a conference call at 2:00 p.m. (PT) / 5:00 p.m. (ET) to discuss its financial results with the investment community. A live webcast and replay of the event will be available on the Salesforce Investor Relations website at www.salesforce.com/investor.

Today at NRF 2024, Salesforce (NYSECRM), the #1 AI CRM, announced new data and AI-powered tools to transform every shopping experience. With generative AI built into Commerce Cloud and Marketing Cloud, retail merchandisers and marketers can tap into generative tools with a real-time understanding of customer behavior and preferences to optimize every customer interaction — increasing loyalty, driving revenue, and boosting employee productivity.

Salesforce (NYSECRM) today announced significant updates to its Einstein 1 Platform, adding the Data Cloud Vector Database and Einstein Copilot Search.

Today, Salesforce (NYSECRM), the #1 AI CRM, and ADP (Nasdaq: ADP), a leading global technology company providing human capital management (HCM) solutions, announced the expansion of their work together to reimagine ADP’s client experience for ADP’s more than 1 million clients.

Salesforce (NYSECRM), the #1 AI CRM, today announced results for its third quarter fiscal 2024 ended October 31, 2023.

Salesforce (NYSECRM), the #1 AI CRM, today unveiled its 2023 Cyber Week figures, analyzing shopping data from over 1.5 billion shoppers across its Salesforce Customer 360 platform (including 29 of the top 30 U.S. online retailers). Overall global sales were up 6% year over year (YoY), hitting $298 billion, with U.S. sales reaching $70.8 billion and increasing 5% YoY.

Salesforce (NYSECRM), the #1 AI CRM, today announced it has granted equity awards under its 2014 Inducement Equity Incentive Plan (the "Plan") to new employees who joined Salesforce in connection with the acquisition of Airkit.ai. The Plan was adopted by the Salesforce Board of Directors in July 2014, in accordance with New York Stock Exchange Rule 303A.08.

Salesforce (NYSECRM), the global leader in CRM, today announced that its third quarter fiscal year 2024 results will now be released on Wednesday, November 29, 2023, after the close of the market, instead of Thursday, November 30, 2023, to accommodate executive schedules. The company will host a conference call at 2:00 p.m. (PT) / 5:00 p.m. (ET) to discuss its financial results with the investment community. A live webcast and replay of the event will be available on the Salesforce Investor Relations website at www.salesforce.com/investor.

Salesforce (NYSECRM), the global leader in CRM, today announced that its third quarter fiscal year 2024 results will be released on Thursday, November 30, 2023, after the close of the market. The company will host a conference call at 2:00 p.m. (PT) / 5:00 p.m. (ET) to discuss its financial results with the investment community. A live webcast and replay of the event will be available on the Salesforce Investor Relations website at www.salesforce.com/investor.

Salesforce (NYSECRM), the #1 AI CRM, has been recognized as a Leader in the 2023 Gartner Magic Quadrant™ for Sales Force Automation Platforms for the 17th consecutive year.

Salesforce (NYSECRM) today introduced the next generation of Einstein, its AI technology. Einstein now includes:

Salesforce (NYSECRM) and Google today announced an expansion of their strategic partnership to bring together Salesforce, the #1 AI CRM, and Google Workspace, the world’s most popular productivity tool, to drive productivity with AI. This partnership will deliver new bidirectional integrations that allow customers to bring together context from Salesforce and Google Workspace, including Google Calendar, Docs, Meet, Gmail, and more, to power generative AI experiences across platforms.

Salesforce (NYSECRM) today announced the Einstein 1 Platform, which features major advancements for Salesforce Data Cloud and Einstein AI capabilities, all built on Salesforce’s underlying metadata framework. A trusted AI platform for customer companies, the Einstein 1 Platform gives companies the ability to safely connect any data to build AI-powered apps with low-code and deliver entirely new CRM experiences.

Today at Dreamforce 2023, Salesforce (NYSECRM), the #1 AI CRM, announced its work with Williams-Sonoma, Inc. NYSE: WSMNYSEWSM)

Salesforce (NYSECRM), the #1 AI CRM, today announced more than $20 million in new grants to U.S. school districts, along with education and workforce development nonprofits preparing students for success.

Salesforce (NYSECRM), the #1 AI CRM, today released Generative AI Snapshot Research: The AI Divide, a survey of more than 4,000 people across the United States, UK, Australia, and India. The research shows that 49% of people have used generative AI, with over one-third of these users tapping into the technology daily and planning to use it even more. However, the data also shows that half of all people have never used the technology, and 64% of them would use it more if it was safe/secure.

Salesforce (NYSECRM), the #1 AI CRM, today announced results for its second quarter fiscal 2024 ended July 31, 2023.

Salesforce (NYSECRM), the global leader in CRM, today announced that its second quarter fiscal year 2024 results will be released on Wednesday, August 30, 2023, after the close of the market. The company will host a conference call at 2:00 p.m. (PT) / 5:00 p.m. (ET) to discuss its financial results with the investment community. A live webcast and replay of the event will be available on the Salesforce Investor Relations website at www.salesforce.com/investor.

Salesforce, the global leader in CRM, today announced the company will invest $4 billion in its UK business in the next five years. The announcement comes as Salesforce kicks off its World Tour London: AI Day, the company’s largest-ever UK event with more than 14,000 customers, partners, employees and stakeholders registered to attend.

Today at World Tour London: AI Day, Salesforce (NYSECRM), the global leader in CRM, introduced generative AI capabilities for Sales Cloud and Service Cloud to transform how sellers and service teams work and interact with customers. Sales GPT will embed generative AI in the flow of work, auto-generating customer emails, call summaries, account research, and more. Service GPT will auto-generate service replies, automatically summarize customer interactions into easy-to-access knowledge articles for service teams, and better prepare field service agents before they arrive at service locations.

Salesforce (NYSECRM) today announced AI Cloud, the fastest and most trusted way for Salesforce customers to supercharge their customer experiences and company productivity with generative AI for the enterprise. AI Cloud is a suite of capabilities optimized for delivering trusted, open, and real-time generative experiences across all applications and workflows. AI Cloud’s new Einstein GPT Trust Layer resolves concerns of risks associated with adopting generative AI by enabling customers to meet their enterprise data security and compliance demands, while offering customers the benefits of generative AI. This unique blend of capabilities and security solidifies Salesforce’s position as the #1 AI CRM.

Salesforce (NYSECRM) and Google Cloud today announced an expanded strategic partnership to help businesses utilize data and AI to deliver more personalized customer experiences, better understand customer behavior, and run more effective campaigns at a lower cost across marketing, sales, service, and commerce.

Today at Connections, Salesforce (NYSECRM), the global leader in CRM, introduced its latest generative AI product offerings, Marketing GPT and Commerce GPT. With Marketing GPT, marketers will be able to automatically generate personalized emails, smarter audience segments, and marketing journeys. And with Commerce GPT, brands will be able to deliver personalized shopping experiences and customized offers that adapt to their customers’ needs, using GPT-powered dynamic buying journeys.

Salesforce (NYSECRM), the global leader in CRM, announced today that J.P. Morgan has unveiled its new Payments Partner Network – a marketplace powered by Commerce Cloud. The Payments Partner Network features third-party partners that are integrated with the J.P. Morgan Payments platform, making it easy for clients to discover, search, and learn more about relevant J.P. Morgan partner product solutions, unlocking opportunities for growth and efficiency.

Salesforce (NYSECRM), the global leader in CRM, today announced results for its first quarter fiscal 2024 ended April 30, 2023.

Salesforce (NYSECRM), the global leader in CRM, today announced that its first quarter fiscal year 2024 results will be released on Wednesday, May 31, 2023, after the close of the market. The company will host a conference call at 2:00 p.m. (PT) / 5:00 p.m. (ET) to discuss its financial results with the investment community. A live webcast and replay of the event will be available on the Salesforce Investor Relations website at www.salesforce.com/investor.

Salesforce (NYSECRM), the global leader in CRM, today announced the company's annual meeting of stockholders will be held on Thursday, June 8, 2023, at 11:00 a.m. (PT) / 2:00 p.m. (ET). This year’s meeting is a virtual stockholder meeting conducted exclusively via a live audio webcast at www.virtualshareholdermeeting.com/CRM2023. As described in the proxy materials previously distributed, stockholders as of the close of business on April 27, 2023, the record date, are entitled to participate in the Annual Stockholders Meeting. To participate, stockholders will need the 16-digit control number included in the proxy materials delivered to such stockholders. An option to attend as a guest will be available if you are not a current stockholder.

Today at World Tour NYC, Salesforce (NYSECRM), the global leader in CRM, announced Slack GPT, a new conversational AI experience natively integrated into Slack that will transform how work gets done. Slack GPT will deliver the ability to use generative AI app integrations, different language models, and the power to tap into secure customer data insights from the Customer 360 and Data Cloud. And, it will work with Einstein GPT to unlock the power of CRM and conversational data to make every organization more productive.

Salesforce (NYSECRM), the global leader in CRM, today announced that Esquire Financial Holdings, Inc. NASDAQ: ESQNASDAQESQ)

International Data Corporation (IDC) has ranked Salesforce (NYSECRM) as the #1 CRM provider in its latest Worldwide Semiannual Software Tracker.* This is the 10th time Salesforce has earned the top spot.

Salesforce (NYSECRM), the global leader in CRM, today announced that The RealReal, Inc. NASDAQ: REALNASDAQREAL)

Salesforce (NYSECRM), the global leader in CRM, and Elliott Investment Management L.P. (together with its affiliates, “Elliott”) today issued a joint statement regarding the Company’s 2023 Annual Meeting of Stockholders and related director elections. In light of the Company’s previously announced “New Day” multi-year profitable growth framework, strong fiscal year 2023 results, fiscal year 2024 transformation initiatives, Board and management actions and clear focus on value creation, Elliott decided not to proceed with director nominations, and Salesforce and Elliott have committed to continue the productive working relationship they have developed together.

Salesforce (NYSECRM), the global leader in CRM, today launched Einstein GPT, the world’s first generative AI CRM technology, which delivers AI-created content across every sales, service, marketing, commerce, and IT interaction, at hyperscale. With Einstein GPT, Salesforce will transform every customer experience with generative AI.

Salesforce (NYSECRM), the global leader in CRM, today announced results for its fourth quarter and full fiscal year ended January 31, 2023.

Salesforce (NYSECRM), the global leader in CRM, today announced that its fourth quarter and full fiscal year 2023 results will be released on Wednesday, Mar. 1, 2023, after the close of the market. The company will host a conference call at 2:00 p.m. (PT) / 5:00 p.m. (ET) to discuss its financial results with the investment community. A live webcast and replay of the event will be available on the Salesforce Investor Relations website at www.salesforce.com/investor.

Salesforce (NYSECRM), the global leader in CRM, today announced, as part of its ongoing board refreshment process, the following appointments to the Company’s Board of Directors, effective March 1, 2023:

Salesforce (NYSECRM) today announced that Bret Taylor will step down as Vice Chair and Co-CEO of Salesforce, effective January 31, 2023. At that point, Marc Benioff will be Chair and CEO of the company.

Salesforce (NYSECRM), the global leader in CRM, today announced results for its third quarter fiscal 2023 ended October 31, 2022.

Salesforce (NYSECRM), the global leader in CRM, today announced that its third quarter fiscal year 2023 results will be released on Wednesday, Nov. 30, 2022, after the close of the market. The company will host a conference call at 2:00 p.m. (PT) / 5:00 p.m. (ET) to discuss its financial results with the investment community. A live webcast and replay of the event will be available on the Salesforce Investor Relations website at www.salesforce.com/investor.