Articles from Ibex Limited

AI-powered Solution Breaks the CX Language Barrier with Real-Time Translation of 150+ Languages in Voice and Text

Philippines outsourcing pioneer to join as an independent director; bringing significant CX expertise in Healthcare and Financial Services

WASHINGTON, Nov. 21, 2024 (GLOBE NEWSWIRE) -- ibex (NASDAQIBEX), a leading global provider of business process outsourcing (BPO) and AI-powered customer engagement technology solutions, today announced that ibex Wave iX, its AI-enabled CX solution suite, has earned a 2024 Netty Award for Tech - Best CX Innovation. This honor emphasizes the success of ibex Wave iX in transforming the customer experience for leading brands around the world.

Panel to also feature AI experts from SAP, Microsoft and Google

WASHINGTON, Nov. 19, 2024 (GLOBE NEWSWIRE) -- IBEX Limited (“ibex”, or “the Company”) (Nasdaq: IBEX), a leading global provider of business process outsourcing (BPO) and AI-powered customer engagement technology solutions, today announced that it repurchased an aggregate of 3,562,341 of the Company’s common shares beneficially owned by The Resource Group International, Limited (“TRGI”), which represents approximately 20% of the diluted shares outstanding. These shares were unregistered and were not part of the public float. The purchase price was $19.65 per share, which was the last closing price, as well as the five-day volume weighted average trading price, for ibex common shares on the Nasdaq Global Market. The total transaction consideration is $70 million consisting of $45 million in cash and $25 million in seller financing. Subsequent to this transaction, Ibex will have a proforma net debt position of approximately $9 million based on Ibex’s most recently released balance sheet dated September 30, 2024.

ibex to Lead AI Innovation Roundtable at Premier CX Event

WASHINGTON, Nov. 07, 2024 (GLOBE NEWSWIRE) -- IBEX Limited (“ibex”), a leading provider in global business process outsourcing and end-to-end customer engagement technology solutions, today announced financial results for its first fiscal quarter ended September 30, 2024.

WASHINGTON, Oct. 31, 2024 (GLOBE NEWSWIRE) -- ibex (NASDAQIBEX), a leading global provider of business process outsourcing (BPO) and AI-powered customer engagement technology solutions, today announced that ibex Wave iX Translate has earned the 2024 Generative AI Product of the Year Award, presented by TMC and Generative AI Expo, for helping clients improve the customer experience.

WASHINGTON, Oct. 29, 2024 (GLOBE NEWSWIRE) -- ibex (NASDAQIBEX), a leading global provider of business process outsourcing (BPO) and customer engagement technology solutions, today announced the launch of ibex Wave iX AI Virtual Agent, a sophisticated AI solution designed for seamless and scalable automated customer and brand interactions.

Welcomes Patrick J. McGinnis and JJ Zhuang to the Board, Bringing Vast Entrepreneurial, Venture Capital, and Software Engineering Expertise

WASHINGTON, Oct. 24, 2024 (GLOBE NEWSWIRE) -- IBEX Limited (“ibex”) (Nasdaq: IBEX), a leading global provider of business process outsourcing (BPO) and customer engagement technology solutions, today announced it will report first quarter 2025 financial results after the market close on Thursday, November 7, 2024. Management will host a conference call and webcast to discuss the Company's financial results, recent developments, and business outlook at 4:30 p.m. ET.

Ranking places ibex ahead of tech giants, underscoring the company’s commitment to innovation and its world-class employee experience

Enabling the Next Generation of AI and Agent-Assisted CX Solutions for More Personalized and Engaging Customer and Brand Interactions at Scale

WASHINGTON, Sept. 12, 2024 (GLOBE NEWSWIRE) -- IBEX Limited (“ibex”), a leading provider in global business process outsourcing and end-to-end customer engagement technology solutions, today announced financial results for its fourth quarter and fiscal year ended June 30, 2024.

WASHINGTON, Aug. 29, 2024 (GLOBE NEWSWIRE) -- IBEX Limited (“ibex”) (Nasdaq: IBEX), a leading global provider of business process outsourcing (BPO) and customer engagement technology solutions, today announced that it will report fourth quarter and fiscal year 2024 financial results after the market close on Thursday, September 12, 2024. Management will host a conference call and webcast to discuss the Company's financial results, recent developments, and business outlook at 4:30 p.m. ET.

 WASHINGTON, Aug. 27, 2024 (GLOBE NEWSWIRE) -- ibex (NASDAQIBEX), a leading global provider of business process outsourcing (BPO) and AI-powered customer engagement technology solutions, today announced the appointment of Andreas Wilkens as Chief Technology Officer (CTO), effective September 1, 2024, reporting to ibex CEO Bob Dechant. Wilkens will lead the technology vision, strategy, and execution as ibex redefines customer experience (CX) with next-generation AI-powered solutions.

ibex Wave iX Recognized for Innovation and Impact in CX

AI-Powered CX Solutions Suite Delivers Transformative Outcomes for Top Brands

Recognition underscores ibex Wave iX’s next-generation CX capabilities

New AI-Powered Solution Enables Real-time Multilingual Translation for Next-Generation CX

Hosted “How to Handle Workplace Conflict” session with noted authors Karin Hurt and David Dye

Wins Gold Award at the 2024 Globee® Awards for Customer Excellence

Honors Industry Leaders and Innovators Who Are Transforming the Customer Experience

WASHINGTON, May 30, 2024 (GLOBE NEWSWIRE) -- IBEX Limited (NASDAQIBEX)

Digital CX Pioneer to Host Luncheon for Industry Leaders and Celebrate the 2024 CX Leadership Awards Winners 

WASHINGTON, May 29, 2024 (GLOBE NEWSWIRE) -- ibex (NASDAQIBEX), a leading global provider of business process outsourcing (BPO) and AI-powered customer engagement technology solutions, today announced that the ibex Wave iX AI-enabled CX solution suite has earned a 2024 CRM Excellence Award, presented by CUSTOMER magazine, for helping clients improve the customer experience.

WASHINGTON, May 22, 2024 (GLOBE NEWSWIRE) -- ibex (NASDAQIBEX), a leading global provider of business process outsourcing (BPO) and AI-powered customer engagement technology solutions, today announced that the ibex Wave iX AI-enabled CX solution suite has earned a Platinum Award for Achievement in Technology Innovation in the 2024 TITAN Business Awards.

Celebrating pioneers in customer experience innovation and execution

WASHINGTON, May 14, 2024 (GLOBE NEWSWIRE) -- ibex (NASDAQIBEX), a leading global provider of business process outsourcing (BPO) and AI-powered customer engagement technology solutions, today announced that its Wave iX AI-enabled CX solution suite was named the winner of a Bronze Stevie® Award for Achievement in Product Innovation in The 22nd Annual American Business Awards® today.

WASHINGTON, May 09, 2024 (GLOBE NEWSWIRE) -- IBEX Limited (“ibex”), a leading provider in global business process outsourcing and end-to-end customer engagement technology solutions, today announced financial results for its third fiscal quarter ended March 31, 2024.

WASHINGTON, April 30, 2024 (GLOBE NEWSWIRE) -- ibex (NASDAQIBEX), a leading global provider of business process outsourcing (BPO) and customer engagement technology solutions, today announced that Christy O’Connor, Chief Legal Officer at ibex, has been recognized as a 2024 Top 10 Corporate Counsel Award Winner by OnCon Icon.

ibex offers a one-stop shop for utilities seeking to elevate the customer experience

WASHINGTON, April 25, 2024 (GLOBE NEWSWIRE) -- IBEX Limited (“ibex”) (Nasdaq: IBEX), a leading global provider of business process outsourcing (BPO) and customer engagement technology solutions, today announced that it will report third quarter 2024 financial results after the market close on Thursday, May 9, 2024. Management will host a conference call and webcast to discuss the Company's financial results, recent developments, and business outlook at 4:30 p.m. ET.

Recognition honors ibex’s purpose-driven culture and ongoing commitment to a diverse, equitable, and inclusive work environment

WASHINGTON, April 22, 2024 (GLOBE NEWSWIRE) -- ibex (NASDAQIBEX), a leading global provider of business process outsourcing (BPO) and customer engagement technology solutions, today announced that Jim Ferrato, Chief Information Officer, will retire June 30, 2024.

WASHINGTON, April 16, 2024 (GLOBE NEWSWIRE) -- ibex (NASDAQIBEX), a leading global provider of business process outsourcing (BPO) and customer engagement technology solutions, today announced that Christy O’Connor has been named among the Top 50 Chief Legal Officers of 2024 by Women We Admire.

Wave iX Recognized as Technology of the Year for Outstanding CX Innovation

Annual Event Supports Pediatric Cancer Research and Patient Needs Programs

WASHINGTON, March 26, 2024 (GLOBE NEWSWIRE) -- ibex, a leading global provider of business process outsourcing (BPO) and customer engagement technology solutions, today announced that Amanda Gunter has been named Vice President of Business Development.

Wave iX Recognized for Exceptional Innovation in Empowering Agents to Deliver Greater Customer Experience

Wave iX Honored for Exceptional Innovation in Redefining Customer Experience

Recognized by the Pakistan Software Export Board as a Top BPO Services Exporter and One of the Largest IT/IT-enabled Services Exporters in Pakistan

WASHINGTON, Feb. 08, 2024 (GLOBE NEWSWIRE) -- IBEX Limited (“ibex”), a leading provider in global business process outsourcing and end-to-end customer engagement technology solutions, today announced financial results for its second fiscal quarter ended December 31, 2023.

Wave iX redefines customer engagement and employee empowerment—from consulting and solution design to execution and insights

WASHINGTON, Jan. 25, 2024 (GLOBE NEWSWIRE) -- IBEX Limited (“ibex”) (Nasdaq: IBEX), a leading global provider of business process outsourcing (BPO) and customer engagement technology solutions, today announced that it will report second quarter 2024 financial results after the market close on Thursday, February 8, 2024. Management will host a conference call and webcast to discuss the Company's financial results, recent developments, and business outlook at 4:30 p.m. ET.

WASHINGTON, Jan. 16, 2024 (GLOBE NEWSWIRE) -- ibex (NASDAQIBEX), a leading global provider of business process outsourcing (BPO) and customer engagement technology solutions, today announced that Eric Guarro has been named Senior Vice President of Digital Transformation.

Veteran Healthcare Sales Leader to Accelerate ibex’s Growing Market Presence

WASHINGTON, Dec. 14, 2023 (GLOBE NEWSWIRE) -- ibex (NASDAQIBEX), a leading global provider of business process outsourcing (BPO) and customer engagement technology solutions, today announced that Julie Casteel, Chief Strategic Accounts Officer and CMO at ibex, was awarded the Bronze Stevie® Award in the Women Helping Women - Business category at the 20th Annual Stevie Awards for Women in Business.

Enabling Agents to Help More Customers, More Efficiently, and With More Accuracy

Rankings Reflect ibex’s Inclusive Culture and Commitment to Respect, Values and Diversity

WASHINGTON, D.C., Nov. 09, 2023 (GLOBE NEWSWIRE) -- IBEX Limited (“ibex”), a leading provider in global business process outsourcing and end-to-end customer engagement technology solutions, today announced financial results for its first quarter ended September 30, 2023.

Wave X AI-enabled CX technology platform honored for improving customer interactions

WASHINGTON, Oct. 26, 2023 (GLOBE NEWSWIRE) -- IBEX Limited (“ibex”) (Nasdaq: IBEX), a leading global provider of business process outsourcing (BPO) and customer engagement technology solutions, today announced that it will report first quarter 2024 financial results after the market close on Thursday, November 9, 2023. Management will host a conference call and webcast to discuss the Company's financial results, recent developments, and business outlook at 4:30 p.m. ET.

Turning Customer Insights Into Action with Unparalleled Precision

Julie Casteel Named Female Executive of the Year – Marketing

ibex’s Industry-leading BPO 2.0 Solutions Help Top Companies Transform Their Customer Experience

Ranking Underscores ibex’s Inclusive Culture and Commitment to Respect, Values and Diversity

Award-Winning CX Innovator to Host Networking Evening Event

WASHINGTON, Sept. 18, 2023 (GLOBE NEWSWIRE) -- IBEX Limited (Nasdaq: IBEX), a leading provider of global business process outsourcing and end-to-end customer engagement technology solutions, today announced that it will commence a stock repurchase program beginning September 18, 2023. The board of directors (the “Board”) has authorized a share repurchase plan under which the Company may repurchase up to $30 million of its shares over the next 6 months (the “Share Repurchase Program”).

Strategic Partnership will Enhance Service Delivery, Speed Digital Transformation and Provide Greater Efficiency

WASHINGTON, Sept. 13, 2023 (GLOBE NEWSWIRE) -- IBEX Limited (“ibex”), a leading provider in global business process outsourcing and end-to-end customer engagement technology solutions, today announced financial results for its fourth quarter and fiscal year ended June 30, 2023.

WASHINGTON, Aug. 30, 2023 (GLOBE NEWSWIRE) -- IBEX Limited (“ibex”) (Nasdaq: IBEX), a leading global provider of business process outsourcing (BPO) and customer engagement technology solutions, today announced that it will report fourth quarter and fiscal year 2023 financial results after the market close on Wednesday, September 13, 2023. Management will host a conference call and webcast to discuss the Company's financial results, recent developments, and business outlook at 4:30 p.m. ET.

Benefiting the Nicklaus Children’s Health Care Foundation and the PKU Hope Foundation

Mike Hallowell to Host Roundtable Discussion on AI in the Contact Center

Veteran Finance Leader Brings 20-plus Years of Public Company Experience to ibex

ISLAMABAD, Pakistan, Aug. 03, 2023 (GLOBE NEWSWIRE) -- ibex (NASDAQIBEX), a leading global provider of business process outsourcing (BPO) and customer engagement technology solutions, today announced that it was honored with the Top Exporter Award for 2022 at the National IT Conference in Islamabad, Pakistan, on July 20, 2023. Pakistan Prime Minister Shehbaz Sharif presented the award to ibex Pakistan CEO Nadeem Elahi.

Inspire Recognized for Improving Customer Service Technology and CX

Honoring the Top CX Leaders and Innovators Who Are Transforming the Customer Experience

Award-winning BPO Will Host Exclusive CX Industry Leaders Luncheon and Celebrate the 2023 CX Leadership Awards Winners

MANILA, Philippines, June 08, 2023 (GLOBE NEWSWIRE) -- ibex (NASDAQIBEX), a leading global provider of business process outsourcing (BPO) and customer engagement technology solutions, today announced that it won the Philippines Best Employer Brand Award at the 2023 Philippines Leadership Congress and Awards, which recognizes companies for their outstanding contributions to HR practices and employer branding.

WASHINGTON, June 06, 2023 (GLOBE NEWSWIRE) -- ibex (NASDAQIBEX), a leading global provider of business process outsourcing (BPO) and customer engagement technology solutions, today announced that Andrew Wilson has joined ibex as Senior Vice President of Client Services. Wilson, a BPO services veteran with more than 20 years of experience on the client and provider side, will report to Julie Casteel, Chief Strategic Accounts Officer and CMO at ibex.

WASHINGTON, June 05, 2023 (GLOBE NEWSWIRE) -- ibex (NASDAQIBEX), a leading global provider of business process outsourcing (BPO) and customer engagement technology solutions, today announced that the company will participate in the Baird 2023 Global Consumer, Technology & Services Conference in New York City. ibex Chief Executive Officer Bob Dechant will speak about the company and answer questions at a “fireside chat” on Tuesday, June 6, 2023, at 1:25 p.m. ET.  

Wave X Honored for Powering an Enhanced Customer Experience

Recognizing Outstanding Innovation and Execution in Customer Experience

WASHINGTON, May 22, 2023 (GLOBE NEWSWIRE) -- ibex (NASDAQIBEX), a leading global provider of business process outsourcing (BPO) and customer engagement technology solutions, today announced it was named a Finalist for BPO of the Year in the 2023 Customer Contact Week (CCW) Excellence Awards. Winners will be announced at the CCW Excellence Awards Gala, Tuesday, June 20 at Caesars Forum in Las Vegas.