Awards Highlight Best Customer Service in 2023
Elliott Advocacy, the nonprofit online consumer advocacy organization, has announced the winners of its 2024 Readers’ Choice Award, which recognizes excellence in customer service across various categories.
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Sponsored by Medjet, the leading air medical transport membership program for travelers, the Elliott Advocacy Readers’ Choice Award is an annual recognition of companies in various consumer sectors that offered outstanding customer support and service that year.
Each year, readers nominate and vote for their favorite companies; in 2024 readers weighed in on 18 categories ranging from airlines to wireless service providers. Now in its 19th year, the Readers’ Choice Award is widely recognized as one of the premier customer service honors in America.
The full list of winners for the 2024 Readers’ Choice Award is as follows:
Airline (domestic): Delta Air Lines
Airline (international): Korean Air
Apparel: Land’s End
Car manufacturer (domestic): Ford
Car manufacturer (international): Toyota
Car rental: Enterprise
Cruise line: Viking
Ground transportation: Uber
Hotel: Marriott
Luggage: Samsonite
Online travel agency: Expedia
Travel Agency Network: American Express Travel
Travel insurance: Allianz
Travel insurance (specialty): Travel Insured International
Subscription TV: Comcast
Theme Park: EPCOT Magic Kingdom (Orlando)
Vacation Rental: Airbnb
Wireless carrier: Verizon
The 2024 Elliott Advocacy Readers’ Choice Awards were sponsored by Medjet, Allianz and Southwest Airlines. A full list of 2024 Readers’ Choice Award winners and runners-up is available at www.elliott.org/elliott-awards.
ABOUT ELLIOTT ADVOCACY: Elliott Advocacy is a 501(c)(3) nonprofit consumer advocacy organization that empowers consumers to solve problems and helps those who can’t. We do it through direct consumer advocacy, journalism, and by maintaining the largest database of executive contact information on the internet for consumers.
ABOUT MEDJET: Medjet is the premier air medical transport and travel security membership program for travelers. Since 1991, Medjet has forged a global network of medical transport and security response providers to meet traveler health and safety needs. At any given time, Medjet has access to hundreds of air ambulances, commercial medical escorts, and highly trained security and crisis response personnel, ready to launch from both domestic and international locations. The company most notably differentiates from other players in the market through its commitment to arrange air medical transfer, regardless of medical necessity, to the member’s hospital of choice in their home country. It is the preferred program for virtually every major luxury travel consortium (Virtuoso, Signature, Westa), and thousands of organizations including AARP, Morgan Stanley, and the NFL. Medjet memberships are available to residents of the U.S., Canada and Mexico, and protect members while traveling 150 miles or more from their primary residence.
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